Who we are?
Our website address is: https://superhealthyteam.com
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: automattic.com. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with?
Not at this moment. However, when you surf of our site, companies Google may record your activities on this site.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Privacy and Security Policy
Your Data: Key Summary
- Superhealthyteam.com acts as the data controller. That means we’re responsible for all the information you share with us when shopping on our site.
- We never sell your data onto third parties, and only collect as much as we need to improve your experience, communicate with you or deliver your orders.
- We make every effort to protect your information and won’t store it for longer than we need to.
- You are in control of any marketing messages we send you. You will always be able to opt out, and we will periodically check that you still want to hear from us. These marketing messages are treated separately to other emails we must send you, such as order confirmations, shipping updates, feedback requests after your order or customer service messages.
Website Security
Superhealthyteam.com site is tested and scan daily by Wordfence Security Scan. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. For more information, please contact us.
Payment Security
When shopping on our website, you can be sure that we do everything to keep you credit card detail secure. All our credit card data is handled directly by PayPal and your issuing bank. Superhealthyteam.com at no time stores or even has access to your credit card details. This is in line with PCI regulations and means your credit card security is preserved always. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
How we use your data
Your personal details, including name, email address and contact addresses
We use these to deliver your order to you, to keep you informed on its progress, for fraud prevention and detection, to personalise your web experience, and for customer services purposes. After an order with us, we may also perform market research in the form of a feedback questionnaire.
With your permission, we may also use this information to keep you up to date about our new products and services, in our referral scheme, or in other marketing messages. If you wish to stop receiving marketing messages, you can either unsubscribe using the link in every marketing email we send or contact our customer services team.
Your payment details
We keep a record of the billing address you supply to us as part of our fraud prevention work and for future customer service enquiries, such as to give a refund. If you have paid through a third-party payment provider like PayPal, we will keep a record of your email address and the payment reference. For payments with a credit or debit card, we only store the last four digits of your card for fraud and customer service reasons. As we use PayPal to process our payments, our system never has access to your other card details. This is in line with PCI regulations and means your credit card security is preserved always.
Your contact history
If you contact our customer services team by email or by phone, they may keep a record of this. This is useful for us to personalise the experience with you (so you don’t have to tell us the same things time and time again), to improve your experience, and to carry out staff training so that you can get the best possible service. We may also anonymise and aggregate information and use it to see patterns in our services so that we can improve.
Your purchase history
This is important for us to provide good customer support and look after you in the event of any customer service enquiries. We may also use this to personalise your web experience and the emails we send you and may also anonymise and aggregate the data to find out what products and services you and people like you might like. This helps us to improve our site and deliver a better experience for you.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Information about your device and how you use our site
We may collect information about the devices you shop on, such as your mobile or browser. This not only helps us to improve our website for you, but also means we can get better at giving you a good experience by recognising your preferences and personalising the site for you. It may also be used in fraud prevention to recognise if, for example, a single device has been used with hundreds of different credit cards, allowing us to earmark suspicious behaviour and prevent other people’s cards from being used fraudulently.
We may also collect information about how you move around our website, what you look at or search for, and how you shop. This may be anonymised to make improvements, or using cookies, pixels, advert tags and other digital marketing technologies, may be used to create banners and ads relevant to you. These may be used on our own website or across the wider internet.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Your data, your rights
As a responsible retailer, we want to keep you informed about how we use your information. You have a right to know this, and you should also be able to ask any retailer to detail it. In line with GDPR guidelines, you have a right to request details about the data we have on you, the right to request we correct any inaccurate personal information, the right to no longer receive direct marketing messages and the right to have some or all of your data forgotten or deleted.
If you have any questions about these rights, please contact our customer service team.
